Refund Policy

Last updated: October 19, 2026

Before production starts: you can cancel your order by replying to your confirmation email. You receive a full refund.
If we cannot make your video (for example the photos are unsuitable and you cannot provide better ones): full refund.
After production has started: orders cannot be refunded. Instead, every order includes one round of revisions (see Terms, section 6), and we will fix any visual errors in the Video.
Refunds are issued to the original payment method via Stripe, usually within 5–10 business days.